1. What are the order processing times?
Each social network has its own speed. Detailed information is provided in the info block under each service.
2. Is it possible to resell services to third parties?
You can resell the site's services either manually or by using the API system for automatic data exchange between websites.
3. Are there plans to expand the list of services offered?
Services and social network categories are periodically added and updated. You can always send your suggestions to Technical Support.
4. Does the site take previous orders into account?
All previous orders are taken into account by the system. That is why, before placing a new order, you must make sure that the previous one is in the [Completed] / [Canceled] / [Partial] status.
5. What do the abbreviations mean?
HR - High retention;
HQ - high quality;
RB - refill button (possibility to refill dropped followers/likes);
RAV - real active views;
WW - worldwide;
NR - no refill (no refill for dropped followers/likes);
AR - autorefill (automatic refill for dropped followers/likes);
S1...Sn - Server number.
HQ - high quality;
RB - refill button (possibility to refill dropped followers/likes);
RAV - real active views;
WW - worldwide;
NR - no refill (no refill for dropped followers/likes);
AR - autorefill (automatic refill for dropped followers/likes);
S1...Sn - Server number.
6. What do the order statuses mean?
[Pending] - order is awaiting confirmation;
[Processing] - order has been confirmed and queued. Awaiting start;
[In progress] - order is being processed;
[Completed] - order has been completed;
[Partial] - order has been partially completed, and the unused portion has been refunded. This can happen, for example, if you made your page private during the order or if there wasn't enough database to complete the order fully;
[Canceled] - order has been automatically canceled with a refund to your balance. This can happen, for example, if incorrect data was entered when creating the order;
[Processing] - order has been confirmed and queued. Awaiting start;
[In progress] - order is being processed;
[Completed] - order has been completed;
[Partial] - order has been partially completed, and the unused portion has been refunded. This can happen, for example, if you made your page private during the order or if there wasn't enough database to complete the order fully;
[Canceled] - order has been automatically canceled with a refund to your balance. This can happen, for example, if incorrect data was entered when creating the order;
7. My order changed to Canceled / Partial. Why?
There are several reasons why an order may change to "Canceled":
When an order changes to "Partial", the amount for the undelivered part is refunded to your balance.
- Incorrect link / private page / the account's counter is hidden;
- The service is no longer available / service conditions have changed;
- Insufficient database to successfully complete the order;
- Prohibited topics, such as pornography, casinos, narcotics, and others;
- Other reasons.
When an order changes to "Partial", the amount for the undelivered part is refunded to your balance.
8. My order stopped. What should I do?
Some services have a daily limit. This limit helps to avoid a large number of unfollows.
9. My order won't start. What should I do?
After an order is created, it goes through several stages before starting: link validation, privacy check, checking if the follower/view counter is hidden, and checking/setting the initial follower/view count to prepare for the boost. After verification, the order is placed in the queue for execution. Many orders start instantly (within 1 hour), some may start within 12 hours, but sometimes the start can be delayed for up to several days, even if a fast start is indicated in the description. This can happen, for example, during an update of a particular social network, which requires us to modify the software process to successfully complete orders.
10. Can I speed up / cancel my order?
A [Cancel] button is available for some services in the user interface, as indicated in the service description. Clicking the [Cancel] button initiates a process, and if successful, the order will be canceled. It is recommended to place orders with a time buffer, as not all services offer speed-up or cancellation options.
Technical Support is available on the site. We recommend contacting them 24-48 hours after placing an order if the order has not started or has stopped — the order will be additionally checked and processed.
A fast start is often mentioned in the service descriptions, but even in that case, the start may be delayed due to the queue.
If you need an urgent cancellation for personal reasons (only if this option is not explicitly stated in the service description), Technical Support will refund 50% of the order cost to your internal balance — technically, an urgent cancellation for such orders is impossible, so for us, this order will still be paid for and completed. The service is provided solely in accordance with the terms of the site agreement.
Technical Support is available on the site. We recommend contacting them 24-48 hours after placing an order if the order has not started or has stopped — the order will be additionally checked and processed.
A fast start is often mentioned in the service descriptions, but even in that case, the start may be delayed due to the queue.
If you need an urgent cancellation for personal reasons (only if this option is not explicitly stated in the service description), Technical Support will refund 50% of the order cost to your internal balance — technically, an urgent cancellation for such orders is impossible, so for us, this order will still be paid for and completed. The service is provided solely in accordance with the terms of the site agreement.
11. Is it possible to withdraw money from the site?
Withdrawal of funds from the internal balance of the site is possible within seven business days after a request to support ONLY in case of our inability to fulfill obligations. Otherwise, funds on the balance can only be used to order services. The service is provided solely in accordance with the terms of the site agreement.
12. Is there any guarantee for the services provided?
Yes, there is, if it is indicated in the service description.
When ordering services without a guarantee, the service is not responsible for unfollows/drops.
When ordering services with a guarantee, to refill dropped followers/likes, you need to use the [Refill] button next to the order in the user interface or contact Technical Support.
The guarantee is void if you violated the service rules: for example, if you placed multiple orders on the same link while previous orders on that link had not been completed. The service is provided solely in accordance with the terms of the site agreement.
When ordering services without a guarantee, the service is not responsible for unfollows/drops.
When ordering services with a guarantee, to refill dropped followers/likes, you need to use the [Refill] button next to the order in the user interface or contact Technical Support.
The guarantee is void if you violated the service rules: for example, if you placed multiple orders on the same link while previous orders on that link had not been completed. The service is provided solely in accordance with the terms of the site agreement.
13. How quickly do you respond if I write to Support via the Ticket system?
The average response time in technical support is 6 hours, but during high load, you may receive a response within 48 hours. The service is provided solely in accordance with the terms of the site agreement.